BOMBAY stands behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving the manufacturer, but in the event you are not satisfied with your purchase or have any concerns, please follow the guidelines outlined in BOMBAY’s return and exchange policy.
Returns and Exchanges
All returns require either a original or gift receipt for proof of purchase.
Return with original receipt
Simply bring the item in its original condition and packaging, along with the original receipt, to any BOMBAY store within 14 days of purchase. Upon inspection, we will be happy to exchange the item, provide you with a gift card for the original purchase amount, or provide a refund in the form of the original payment. Purchases on debit cards or credit cards will only be refunded to the original card. BOMBAY reserves the right to refund cash purchases with either cash, debit or a corporate cheque. A BOMBAY gift card will be issued for all returns refunded with a gift receipt.
Custom upholstery may not be returned. Items purchased as part of our 'Final Sale' or 'Floor Sample' program are non-refundable. Shipping and home delivery fees are also non-refundable. Linens and pillows that have been opened, used, washed or tags removed may not be returned for hygienic reasons.
Custom Upholstery Orders
Custom orders, may only be cancelled within 48 hours of placing the order and will be subject to a
20% restocking fee. Custom upholstery orders do not qualify for any price adjustments.
If within 14 days your item is being sold at a lower sale price than your original sale purchase price, we offer a
one-time price adjustment on sale prices. Adjustments do not apply to in-store promotions including but not limited to 'No Tax Event' & coupon offers. We will gladly refund the difference upon presentation of the item’s original receipt. Price adjustments will not be issued from a gift receipt, nor on seasonal merchandise which includes holiday décor, or on items originally purchased on 'Clearance', 'As Is Final Sale', 'Floor Sample' program
and on custom upholstery items.
Return of seasonal merchandise
Seasonal merchandise, including holiday décor may only be returned within 7 days from the date of purchase (receipt required), however will be refunded at the current selling price, even if lower (excluding promotional discounts).
BOMBAY will happily exchange defective or damaged merchandise (photo and customer's original receipt required) within a maximum of 30 days of purchase or delivery date. Should a manufacturer’s warranty cover the item beyond 30 days, refer to the manufacturer information (photo and customer's original receipt required).
BOMBAY gift cards may only be purchased with cash, Visa, Mastercard or by debit card to a maximum of $500. When redeeming a gift card, any unused balance will remain on the gift card. Change will not be provided for purchases made with a gift card. Gift cards are valid for BOMBAY purchases in Canada only and are not redeemable or exchangeable for cash or a cash equivalent, except as required by applicable law.