Return Policy


All returns require a receipt or proof of purchase, and photo I.D.

Return with Original Receipt
Simply bring the item in its original condition and packaging, along with your receipt, to any Bombay store within 14 days of purchase. We will be happy to exchange the item, provide you with a Gift Card for the amount of purchase, or provide a refund in the form of original payment. Bombay reserves the right to refund cash purchases with either cash or a corporate cheque.

Non-refundable Items. Custom upholstery may not be returned. Items purchased as part of our “As Is”, Final Sale or Floor Sample Program are non-refundable. Shipping and Home Delivery fees are also non-refundable. Linens and pillows that have been opened, used, washed or tags removed may not be returned.

Sofa and Loveseat Orders. Custom orders must be cancelled within 48 hours after placing the order; after 48 hours it is a FINAL SALE, and no returns are allowed.  A 20% restocking fee will be charged on all instock sofas and loveseat if cancelled after 48 hours.

Return of Seasonal Merchandise. Seasonal merchandise returned within 7 days of purchase for a refund at the current selling price.

Price Adjustments If within 14 days of purchase, a Bombay item is being currently sold at a lower price than original purchase price, we will gladly refund the difference upon presentation of the item’s original receipt. Price adjustments cannot be made without a receipt. In addition, price adjustments cannot be made on seasonal merchandise, items originally purchased on Clearance, “As Is”, Final Sale or Floor Sample program.

Defective Merchandise Bombay will exchange defective or damaged merchandise within 30 days of purchase or delivery. Should a manufacturer’s warranty cover the item beyond 30 days, refer to manufacturer information.

Gift Cards Bombay Gift Cards may be purchased only with cash, credit or debit cards. Gift cards cannot be purchased with a Bombay Credit Card.  When redeeming a Gift Card, any unused balance will remain on the Gift Card. Change will not be provided for purchases made with a Gift Card. Gift Cards are not redeemable for cash unless required by law.
Effective March 2010.

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